Privacy policy | Curantis Health

Your privacy matters to us. Curantis Health Pty Ltd (ABN 59 703 431 501) provides health services, so we follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and the Health Privacy Principles in the Health Records and Information Privacy Act 2002 (NSW).

What we collect

We collect only the information we need to care for you safely and to meet our legal obligations. This usually includes your name, contact details and date of birth; your health, care and support needs, medicines and allergies; your emergency contacts and any representative who acts for you; and billing details.

How we collect it

We collect information from you, and with your consent from people you nominate, such as your family, your doctor or other health professionals. We tell you what we collect and why. If you send us an enquiry through this website, we collect the details you enter in the form.

Why we use it

To reply to your enquiry.
To assess your needs and plan and provide your care.
To communicate with you and the people you nominate.
To invoice for our services.
To meet our legal obligations.

Who we share it with

We share your information only with the people and organisations you agree to, for example your doctor or other providers involved in your care. We may share information without your consent only where the law requires or allows it, for example in an emergency where someone’s life or health is at serious risk.

Information stored overseas

Enquiries sent through our website form are delivered to us by Resend, an email service whose account records are stored in the United States.

[TO CONFIRM BEFORE LAUNCH: whether any system we use for client records stores personal information outside Australia, and if so, in which countries.]

How we protect it

We keep your information in secure systems protected by multi-factor authentication. Each carer sees only the information about the clients they care for, and only what they need. We do not send personal information by text message or personal email.

How long we keep it

We keep client records for seven years after your last service, or longer where another law requires it, and then destroy them securely.

Seeing and correcting your information

You can ask to see or correct the information we hold about you. We will respond within ten business days, free of charge.

Questions and complaints

Contact us on 0458 249 074 or support@curantis.com.au. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (1300 363 992, oaic.gov.au) or the NSW Information and Privacy Commission (1800 472 679, ipc.nsw.gov.au).

This website

This website does not use cookies, analytics or tracking. The only information it collects is what you choose to send through the enquiry form.

Last updated: [DATE OF LAUNCH]